FOP2 has a visual element that lets you change a user “presence” via a simple drop down. You can use that to set a phone into DND mode (using the appropriate plugin, like the Presence BOX DND integration for FreePBX), or to pause queue members (using the Queue Pause from Presence box plugin).

There are a number of preconfigured reasons, but you can change them at will by login into the FOP2 manager (https://your.server/fop2/admin), click Settings and go to the last page to find the entry were you can customize FOP2 presence options.

Managing the “Other” Reason Option

FOP2 will also show an option named “Other” that will let the user select whatever string/reason they like.

Sometimes you don’t want users to choose what reasons to write. In that case, you can disable that “other” option by:

1. Logging into the FOP2 Manager (http://your.server/fop2/admin)
2. Selecting Settings
3. Changing disablePresenceOther to true

This will remove the “Other” option from the presence dropdown, restricting users to only the predefined reasons you’ve configured.