This screencast demonstrates the Simple Wallboard plugin for FOP2 and shows how live queue and call center information can be displayed in a format that is easy to review at a glance.

A wallboard is useful when supervisors, team leads, or agents need shared visibility into current service conditions without opening the full operator workflow for every user.

What This Screencast Covers

• How the Simple Wallboard plugin presents live call center information
• How wallboard views can support queue monitoring
• How supervisors can use shared metrics during daily operation
• Why wallboard displays are useful for teams that need quick status awareness

When To Watch It

Watch this video when considering a wallboard for a call center, support desk, or shared operations area.

Before deploying a wallboard, review which queues and metrics should be visible to the intended audience so the display stays focused and useful.