This screencast demonstrates queue management options in FOP2 and shows how supervisors can use the panel to monitor and control queue activity from the browser.

It focuses on the operational tasks that matter in a call center environment, such as watching agent availability, identifying queue load, and changing queue member status when permissions and PBX configuration allow it.

What This Screencast Covers

• How queue buttons and queue member states appear in FOP2
• How supervisors can review agent availability
• How pause and unpause actions work from the panel
• How queue-related visual indicators help with live call center monitoring
• Which parts of queue control depend on permissions, plugins, and PBX configuration

When To Watch It

Watch this video when configuring FOP2 for supervisors or when training call center staff who need to monitor agents and queues during live operation.

If your deployment uses pause reasons, queue penalties, or custom supervisor permissions, this screencast is also a useful reference before reviewing the related configuration articles.