This screencast demonstrates the FOP2 Idle Timer plugin and shows how idle time information can be presented directly inside the operator panel.

The plugin is especially useful for supervisors who need quick visibility into agent activity and want to identify how long a user has remained idle, available, or away from recent call handling activity.

What This Screencast Covers

• How the Idle Timer plugin appears in the FOP2 interface
• How idle time can help supervisors interpret agent activity
• How timer information fits into a live monitoring workflow
• Why plugin visibility and permissions matter in multi-user deployments

When To Watch It

Watch this video when reviewing FOP2 plugin options for call center supervision, workforce monitoring, or operator visibility.

If you are training supervisors, pair this screencast with your local rules for agent status, pause behavior, and expected queue availability so the timer information is interpreted consistently.