Knowledge Base

Watch a demo of the FOP2 Simple Wallboard plugin, showing how queue and call center metrics can be displayed for supervisors and teams who need a quick overview of live activity.

Watch a Spanish-language webinar about using FOP2 in a contact center, covering supervisor workflows, agent visibility, queue monitoring, and practical operational use cases for call center teams.

Watch a demo of the FOP2 Idle Timer plugin, including how idle time can be displayed in the operator panel and how supervisors can use that information to understand agent activity.

Watch a demonstration of speech recognition integration in FOP2, showing how voice-driven features can complement the operator panel and help users interact with call handling workflows.

Watch a walkthrough of FOP2 queue management features, including how supervisors can monitor queue activity, manage queue members, pause and unpause agents, and use the panel to improve call center visibility.

Watch an introductory walkthrough of the FOP2 operator panel interface, including the main layout, extension and queue buttons, call status indicators, and common day-to-day actions available to users and supervisors.

Complete step-by-step guide to transfer FOP2 licenses between servers while upgrading to newer versions. Learn about prerequisites, license revocation, and activation procedures.

Complete guide to customizing FOP2 appearance with CSS themes. Learn how to create custom styles, modify colors, buttons, and use bundled themes.

Troubleshoot 'Could not contact registration server' errors when activating FOP2 plugins. Fix internet access, DNS, firewall, and SELinux issues.

Learn how to customize FOP2 presence options including DND, lunch, break, and meeting statuses with custom colors and disable the 'Other' reason option.

Learn two methods to configure pause reasons for queue members in FOP2: global supervisor options and individual agent plugins with proper setup instructions.

FOP2 licensing is per server, not per user. Learn why you only need one license regardless of how many users or extensions you have.

Learn about FOP2 tenant licensing for multi-tenant PBX systems like MiRTA PBX, and when license extensions are required versus standard FreePBX installations.

Step-by-step guide to configure FOP2 for FreeSWITCH including ESL connection, MySQL setup, and manual button configuration for extensions, conferences, and queues.

Resolve ChatBroker connection issues in Webphone PRO by fixing API credentials and user synchronization. Step-by-step guide to update API passwords and configure FOP2 settings.

Learn how to enable queue member penalty changes in FOP2 by editing the presence.js configuration file and setting custom penalty levels.