User Manual

Extensions

Extension buttons show lots of information packed in a small rectangle. There are two colors for the button, green when the extension is not engaged in a call, or red when it is. When the phone is ringing, it will remain green, but the line icon will indicate the ringing state. Since version 2.1 there is a third (yellowish) color for when you have User&Device mode enabled in FreePBX and the device is in adhoc mode. This ia a sample button that is ringing:

There are several elements:

1 Presence Icon

This icon indicates the presence state for the extension. A green circle means the extension is not in a call. A red circle indicates that the extension is busy or in a call. A little card icon indicates a special presence that was set by the user. The color for the custom presence is configurable. If you mouse over the icon a tooltip with the custom presence text will appear, that text is also configurable via the presence.js file. Lastly, if someone initiated a call recording from within FOP2, a tape icon indicates the call is being recorded. Since version 2.10, clicking on this icon will display an action menu. If you have the proper permissions you will be able to add, remove or pause the member from a queue, or send an email to that user if the email setting is defined in the button configuration.

2 Button Label

This is the text label for the extension. It shows the extension number first followed by the text label that was configured in the button definition inside the button config file.

3 Information Icon

This icon will show if the extension is paused showing a clock (for queue members). If the extension is engaged in a call that came from a queue, it will display an info icon that will show the queue from where the call came from when you mouse over it.

4 Voicemail Icon

If there is voicemail waiting or stored for the extension, it will appear an envelope. The number of messages can be read in the tooltip when you mouse over it.

5 Line activity icon

The handset icon will indicate if the line is ringing, it is engaged in an outgoing call (right arrow), and incoming call (left arrow), or held (hourglass)

6 Line callerid

If available, it will show callerid name and number.

7 Line timer

The timer for the current call.