User Manual

Performing Actions

Whole buttons can be clicked to select or deselect them. When selected, the border will turn red. Once the button is selected it will become te target button for your action.

Every button in the toolbar requires a destination button to be selected. Clicking an action button with no extension selected won't trigger any results. Some actions will work only on the active line for that extension. For example, if an extension has two calls, and one of them is held, if you click the record button it will start recording only the active line (not the held one). The same happens with the hangup button. If you have two calls on your phone and one is held, clicking the transfer button will redirect your active call, and not the held call.

To transfer a call, when talking to someone click on the target extension, it will be highlighted red, and then click the transfer button in the toolbar.

To record a conversation to disk, click on the extension button you want to monitor and then click the record button in the toolbar.

Action submenu

Since FOP2 version 2.10 the presence icon for buttons of any type can be clicked to perform extra actions. When single clikcing the icon a popup menu will show up listing the allowed actions for that particular button. This way you can add, remove or pause members from a queue, email users or pickup parked, queued or trunk calls.

Extension actions:

For extensions you can select to send emails to them (if the email setting is defined in the button configurations), you can pause or unpause the queue member, or you can add or remove the extension from any available queue.

For parking slots, trunks and queue waiting calls you can pick the calls up. (needs the pickup permission)

For queue member icons you can choose to remove them or pause/unpause them (needs the queuemanager permission)

For conferences you can perform global actions or individual actions, like mute/unmte, lock/unlock, kick, etc.